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OKC-Curt's avatar
New Contributor
5 years ago

Landline - lost functionality

Cox recently (2-3 months) REMOVED the ”call forward NO answer” from residential service.  I know their system is capable of it as it is listed as a feature for business accounts. I've called 3-4 times and have been told different stories each time. Even their reps don't know which features are available.  The MOST important feature as it DEFEATED robo calls (after 4 rings went to cell and robo calls never hang on that long)  after 19 years to have such a critical removed (although system still capable of it)  is criminal. Anyone have affirmed knowledge if there is a way around this lost?  They take away services yet increase their prices :-(((

1 Reply

  • CurtB's avatar
    Valued Contributor III

    You were switched from Cox Digital Telephone to Cox Voice.  "Call forward, no answer" was available with CDT, but it isn't available with Cox Voice.  See this thread.