Forum Discussion

GoSuns's avatar
New Contributor
5 years ago

Is phone service down in Peoria AZ?

we cannot get a dial tone

2 Replies

  • CurtB's avatar
    Valued Contributor III

    If you haven't already done so, try powering off your modem for 30 seconds.  If it has a battery, remove it.  Then replace the battery and resume power.  Allow time for the modem to reset.  Phone service may take a few minutes longer to be restored than Internet.  

  • I'm not seeing any outages in your specific area at this time. I would try what CurtB mentioned and also make sure the coaxial cable is still tight on both ends.

    Cox Support Forum Moderator