Forum Discussion

DRVEGAS's avatar
Valued Contributor
12 months ago

Incoming phone numbers

My call history quit displaying my incoming phone numbers.  Instead it's displaying the name of the person or business or wireless caller without a phone number.  It's displaying my outgoing phone numbers properly.  What could be causing this issue?

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  • Bruce's avatar
    Honored Contributor III

    Is there a dropdown to show All types of calls (Incoming, Outgoing, Missed)?

    Do the Incoming calls display if you download either the .csv or .pdf?

    • WiderMouthOpen's avatar
      Esteemed Contributor

      I had a problem when I had Cox phone that the incoming calls wouldn't show up on the website but would show up when I download the pdf. +1 for checking.

  • Hi DRVEGAS, we are investigating the issue with Phone Tools Call History. Thank you for your patience as we work to restore Call History! -Becky, Cox Support Forums Moderator