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DRVEGAS's avatar
DRVEGAS
Valued Contributor
12 months ago

Incoming calls aren't showing the phone number or the name

Only my outgoing calls are showing the phone numbers or the name.  Not sure why they can't fix this issue.

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  • Bruce's avatar
    Bruce
    Honored Contributor III

    On your Call History in your Cox account?  What's your zip?

      • Bruce's avatar
        Bruce
        Honored Contributor III

        It's by design.  If you get a call, Name & Phone Number will display the inbound Caller ID Name and Number.

        If you dial a number, Caller ID doesn't resolve the Caller ID Name of the number you've dialed.  It's just the number you dialed.

        If you hover your mouse over an inbound call, its alt tag will display the number.

        If you download your Call History as an .csv file, the inbound Caller ID Name and Number and combined in the same cell.