Forum Discussion

GregSR's avatar
GregSR
New Contributor
5 years ago

Inbound calls hear ' please enter your password then press pound'.

Inbound callers hear ' please enter your password then press pound'. Tech support sent out two technicians. They replaced the cable - no luck. They advised to replace the modem - also no luck. What do we do next?

  • DustinP's avatar
    DustinP
    Moderator
    5 years ago
    Hello GregSR,

    We'll need to have this looked into further to help find a solution. Please email our support at Cox.Help@cox.com with your account information (first and last name, and address), so we can see about getting to the bottom of the issue for you. Please include when this began happening for you as well.

    Dustin
    Cox Forum Support Moderator
    • GregSR's avatar
      GregSR
      New Contributor
      5 years ago

      Dustin, I will make contact with them. Thank you.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    It may be a call-screening feature on your telephone.  What's its make/model?