Forum Discussion

OldJedi's avatar
OldJedi
New Contributor III
7 years ago

I'm being charged for a long distance call each time Nomorobo intercepts a call

I posted this issue last month, but no one from Cox answered me.  I called in and got last month's calls taken off of the bill, and was assured it would not happen again.  I just looked at my last st...
ColleenD's avatar
ColleenD
Moderator
7 years ago
OldJedi, After trying to set up my own simultaneous ring and NoMoRobo I see that the number is selected by NomoRobo. I've reported this and we are looking into it. I'll let you know what we find out. Thank you for bringing this to our attention. -ColleenD. Cox Support Forums Moderator
OldJedi's avatar
OldJedi
New Contributor III
7 years ago

Any help yet?

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi OldJedi, the issue with toll charges on your bill as a result of the Nomorobo call-blocking feature has been identified. A fix is in progress, and credits for the charges will be issued automatically within a couple of weeks. I'll update you as I learn more! -Becky, Cox Support Forums Moderator