I can hear them, but they can't hear me
Since last week, when I call someone, I can hear them, but they can't hear me. Previously, everything was working fine.
Have already had 2 chat sessions and rebooted/reset the modem with no luck.
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Forum Discussion
The phone is connected directly to the back of the modem. Is there another way it can be connected?
Ask Cox to send an in-house Cox tech or contract tech from another communications company to come and test your line and the Cox equipment at the pole with proper testing equipment. I had a phone issue that was only solved after a faulty tap was replaced at the pole.
