I can hear them, but they can't hear me
Since last week, when I call someone, I can hear them, but they can't hear me. Previously, everything was working fine.
Have already had 2 chat sessions and rebooted/reset the modem with no luck.
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Forum Discussion
Hi Twit,
Thanks for reaching out to us through Cox Forums. We can certainly investigate this issue. I understand that we’ve reset the modem, have you connected your phone directly into the back of the modem to test the line? If there is still an issue with being heard with a direct connection to the modem, we may need to schedule a technician to further investigate the issue.
Maria L.
Cox Support Forum Moderator
Thanks for reaching out to us through Cox Forums. We can certainly investigate this issue. I understand that we’ve reset the modem, have you connected your phone directly into the back of the modem to test the line? If there is still an issue with being heard with a direct connection to the modem, we may need to schedule a technician to further investigate the issue.
Maria L.
Cox Support Forum Moderator
The phone is connected directly to the back of the modem. Is there another way it can be connected?
Ask Cox to send an in-house Cox tech or contract tech from another communications company to come and test your line and the Cox equipment at the pole with proper testing equipment. I had a phone issue that was only solved after a faulty tap was replaced at the pole.
- @Twit. We can certainly look into this ongoing phone issue for you. Please send us an email to cox.help@cox.com so we can help. Thanks. Allan - Cox Support Forums Moderator
