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L__White's avatar
L__White
New Contributor
2 years ago

How to secure COX phone modem wi-fi signal & dropped calls

I have the Voice/Internet Modem Brand: ARRIS Model: TM3402A Seems to work BUT with dropped calls and the modem is "HOT"...  Meaning, the modem is showing up in "my wi-fi connections" BUT is un...
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
2 years ago

I am confused. You say you only have one wall connection yet the phone modem and Gigablast(Panoramic?) are separate. Why not use the phone modem for internet and get rid of the splitter? Is it so you can buy your own modem?

As for your issue, the TM3402 doesn't have Wi-Fi, like Darkatt said. See here for specs. My guess is your seeing the hotspot from the Panoramic gateway for your Gigablast service. See here on how to disable.