a tech was here and worked on our phone
Why did a Cox tech have to work on your phone? Did the tech install a different telephone modem (eMTA)?
About 3 years ago, Cox began the mandatory transition from Digital Telephone to VoIP. These are 2 different technologies.
Cox had good intent by sending you the eMTA but their transition was delayed, rescheduled, postponed in some areas. Ultimately, however, you would need the eMTA.
Unless you had cancelled service, I don't know what would have prompted Cox to recently request the first eMTA. Perhaps they did an inventory and discovered you had 2 devices.
Canceling service is kinda an overkill because Cox originally had good intent.
