Forum discussion sorting
I've noticed that discussions about the Call History outage aren't sorted to the top of the Community discussion board when new replies are posted. Call History Update | Cox Community Call History...
Forum Discussion
Hello. Thank you for bringing this to our attention. I'm sorry that the sorting is not as expected when you are looking at the discussion boards. Can you please share more about what you are looking under? General support posts or on the phone support? Are you on the Most Recent tab filter? Thank you for any information you can provide.
Community discussion board
I have the Most Recent filter selected on the Cox Community discussion board.
Thank you for confirming. Click on the 'Phone' category and you will find these sorted. The Community Discussion Board will include all categories and may have several other posts in-between. Do you see them there?
When "Most Recent" is selected, the Community Discussion Board normally sorts discussions with the most recently posted reply first, regardless of which forum it's in. However, selecting a specific forum such as Phone does the same thing. Discussions in the selected forum with the most recent post don't always sort first.
Thank you CurtB. I have forwarded this information for investigating. We appreciate your involvement in our Forum Community.
