I had it call me back twice this month (didnt answer cause working) and i finally called it back like a dozen times each time it answered it sounded like dozens of people talking then hung up. Finally got through to someone and they offered to make my payments lower then immediately asked for security questions. I adamantly said "I'm fine paying $90 for my cox" to which they continued pushing lower rate and i continued pushing fine with my $90. Finally they said "okay thank you" and i said dont call me again before hanging up. Its definitely located in the middle east somewhere as they sounded Muslim.