I am a Computer technician and I can answer your questions and possible solutions to these problems. but I may get in trouble with cox
Robocalls are automated phone calls that deliver pre-recorded messages. They are generated and distributed using software and hardware systems designed to place thousands (or even millions) of calls efficiently. Here’s an overview of how robocalls are sent out:
The sender records the message they want to broadcast. This message can be promotional, informational, or even malicious (in the case of scam calls).
Specialized software is used to manage and automate the dialing process. Examples of legitimate software include auto-dialers and voice broadcasting systems. These tools can:
- Load a list of phone numbers.
- Customize messages based on recipient data.
- Schedule calls at specific times.
Most robocalls use Voice over Internet Protocol (VoIP) technology to route calls over the internet instead of traditional phone lines. VoIP makes robocalls:
- Cheaper to make, even for large volumes.
- Harder to trace, as spoofed caller IDs can be used.
Robocallers often use Caller ID spoofing to disguise their real number. They may display:
- Local numbers to increase the likelihood of recipients answering.
- Known businesses or agencies to impersonate trusted entities.
The system automatically dials numbers from a database, connects when the call is answered, and delivers the recorded message. Some robocall systems:
- Detect voicemail and adjust the timing of message playback.
- Transfer calls to a live agent if the recipient engages (e.g., presses a button).
Calls are sent through telecom networks to recipients. High-speed dialing allows millions of calls to be made quickly.
Robocallers (legitimate or illegitimate) often track:
- Response rates (e.g., how many people listen to or engage with the message).
- Call completion metrics to refine their strategy.
- Low Cost: VoIP technology reduces the cost of mass calling.
- Ease of Use: Robocall software is widely available and easy to use.
- Scam Potential: Malicious robocallers use the method to target victims cheaply and effectively.
Efforts to combat robocalls include:
- Carrier tools: Phone companies offer spam-blocking services.
- Call-blocking apps: Tools like Nomorobo or Hiya block suspicious calls.
- Regulatory measures: Governments enforce laws like the Telephone Consumer Protection Act (TCPA) in the U.S.
- Technology like STIR/SHAKEN: Validates caller ID to reduce spoofing.
Let me know if you'd like more details on any part of this process!