Forum Discussion

cox_phone_updat's avatar
New Contributor
7 years ago

Don't want phone upgrade!! Disabled with no power out 911 use??

TWO service apts. were cancelled by your company as I took 2 mornings to meet them only to not get ANY CALL 1st time (Noreaster -2" of snow all day-a joke) and another cancellation call @ 11:48 AM 3/30/2018 to cancel. Wanted me to wait some more from 1-3 instead of 10-12PM What jerks...Cox ** it really is time to change after 20+ years (of customer loyalty) this is how they act. Plus we now have smart TVs and see all the savings that can be had with amazon and sling. I can also make my home line a cell number for around the same money..NO BRAINER

1 Reply

  • ReneeG's avatar
    Former Moderator
    Hi cox phone update a scam,

    I sincerely regret the experience and would like the opportunity to provide support. We're happy to reschedule the appointment for you. Please send my team an email to with your full name and service address so that we can assist.