Your home phone is connected to a Phone Switch on the Cox network. It's usually the middle-3 digits, such as (123) 456.
I don't know what you asked Cox to troubleshoot in your email, but the Help Desk doesn't have access to the Switch to troubleshoot. What did you want Cox to do?
I said nothing about Switch to troubleshoot!
Here is what I said: "
I receive 6-8 spoofed calls a day. Today is Monday 12-6-21, I have already received 2 spoofed calls by by 7:04 AM. The numbers are 323 430-6398 at 6:01 AM and 606 2838485 at 7:04 AM. I will also provide you with the numbers of 469 other blocked spoofed calls on my Panasonic call blocking machine.I still get calls with NO caller ID, and NO phone number.
COX-you must contact me ( my number inserted) because I phoned Cox multiple times on this issue and only one person knew a little about Stir/Shaken the rest had never heard of it. That person was not helpful either.
What did you ask Cox to do in your email?
Here is what I said:
"I receive 6-8 spoofed calls a day. Today is Monday 12-6-21, I have already received 2 spoofed calls by by 7:04 AM. The numbers are 323 430-6398 at 6:01 AM and 606 2838485 at 7:04 AM. I will also provide you with the numbers of 469 other blocked spoofed calls on my Panasonic call blocking machine.I still get calls with NO caller ID, and NO phone number.
COX-you must contact me ( my number inserted) because I phoned Cox multiple times on this issue and only one person knew a little about Stir/Shaken the rest had never heard of it. That person was not helpful either."
Perhaps Brian thought you wanted to investigate the numbers.
Even if you did provide a list of spoofs, there's nothing Cox can do about it unless Cox "owns" the numbers.
These spoofs are valid numbers assigned to real people. Scammers are just "borrowing" the numbers to scam you. If Cox blocked these numbers...and although the customers would probably never call you...it'll only deny service to the legit customers. You'd have to block in your account or home. Then again, the scammers are only spoofing the numbers once so the damage is already done because they'll move onto another number.
