Tiffany-
I emailed the addy you gave me. Here is their response.
"Hi - Our team does not have access to phone switch details in order to troubleshoot anything of that nature. I do know that we are in compliance with this phone standard as of 2019 though. I am escalating a request to the team that would have further phone switch capabilities and have listed your number in your email as the callback number. You should hear back within 24-48 hours.
Brian
Cox Social Media Support Specialist
WITW is phone switch details?
btw add spoof calls- 864 7275916 at 8:32 AM, and 531 2231430 at 9:13 AM, and 276 2404833 at 9:21 AM.
6 spoof calls by 9:30 and Cox with it's billions of dollars, and space age technology won't stop this. Pathetic.
Your home phone is connected to a Phone Switch on the Cox network. It's usually the middle-3 digits, such as (123) 456.
I don't know what you asked Cox to troubleshoot in your email, but the Help Desk doesn't have access to the Switch to troubleshoot. What did you want Cox to do?
I said nothing about Switch to troubleshoot!
Here is what I said: "
I receive 6-8 spoofed calls a day. Today is Monday 12-6-21, I have already received 2 spoofed calls by by 7:04 AM. The numbers are 323 430-6398 at 6:01 AM and 606 2838485 at 7:04 AM. I will also provide you with the numbers of 469 other blocked spoofed calls on my Panasonic call blocking machine.I still get calls with NO caller ID, and NO phone number.
COX-you must contact me ( my number inserted) because I phoned Cox multiple times on this issue and only one person knew a little about Stir/Shaken the rest had never heard of it. That person was not helpful either.
What did you ask Cox to do in your email?
Here is what I said:
"I receive 6-8 spoofed calls a day. Today is Monday 12-6-21, I have already received 2 spoofed calls by by 7:04 AM. The numbers are 323 430-6398 at 6:01 AM and 606 2838485 at 7:04 AM. I will also provide you with the numbers of 469 other blocked spoofed calls on my Panasonic call blocking machine.I still get calls with NO caller ID, and NO phone number.
COX-you must contact me ( my number inserted) because I phoned Cox multiple times on this issue and only one person knew a little about Stir/Shaken the rest had never heard of it. That person was not helpful either."
