Forum Discussion

jdechristofaro's avatar
jdechristofaro
New Contributor
4 years ago

Cox Porting request

Hello,

I currently have Cox telephone service. What is the approximate time for Cox to process my request to port my phone number to a cell phone carrier?

I submitted the request on 11/19/21. Also does Cox contact me during this process?

  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    Hi @Jdechristofaro

    These are all good questions. If you are porting your number away from us to another company, then the other company would have to tell you how long it would take. Because you are porting your number away from us we would not contact you, the cell phone carrier would contact us and initiate the process. Hope this helps.


    Ben S.
    Cox Support Forums Moderator
  • jdechristofaro's avatar
    jdechristofaro
    New Contributor
    4 years ago

    The cell carrier advised me today that they contacted Cox. How long should it take for Cox to process the port request?

    Thanks

    • BenS1's avatar
      BenS1
      Former Moderator
      4 years ago
      @ Jdechristofaro
      When you are porting out a number to another provider the process is being completed by that other provider. You will need to ask the carrier how long the process will take on their end.


      Ben S.
      Cox Support Forums Moderator