Forum Discussion

tyrahat's avatar
tyrahat
New Contributor II
5 years ago

Cox Land Line: I can hear them fine, my voice is distorted / broken up to them

Have a Cox land line for my home office, has worked fine for 9+ years, until last week. I can hear the caller perfectly fine but they are hearing me every 3-4 word, very distorted, terrible connectio...
DannyS's avatar
DannyS
Moderator
The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally. We can definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Ken1956's avatar
Ken1956
New Contributor
5 years ago

I did like you asked and the techs came out again on Friday and validated there is a issue with the quality of the cable.  I am still waiting for update as to when it is going to be fixed.  I think people are going on this forum and the Nextdoor app because they are frustrated the problem is not getting fixed.  It is really hard to be quarantined to home and not have a reliable phone service.  I have to use Skype to have a call with anyone or leave the house and go to a location where I can get good cell service.