I am having the same problem. They came last year and replaced line and did a bunch of troubleshooting. No luck. I have bought 2 different phones. And, even weirder, IF I the connection is working successfully and I can hear the other caller the entire time.....the internet will drop after I've been on the phone over 25 minutes or so. Like not just my phone service dropping but the internet on my laptop and I have to wait on everything to reboot. Why haven't I called Cox again? Because I work from home, I'm busy and I don't have the time for the runaround I know I will get. So I use my cell or I answer the phone, forgetting about the problem, and then get so embarassed when I am told yet AGAIN that they can hardly hear me or I eventually can't hear them talking to me.
