YOU ARE NOT ALONE. We are having the same problem it started over a month ago. They have given me new modem and replaced the main cable that leads to the box at the street and checked my lines. They now say they need access to my home that the problem is within the home and they cant enter until the situation with the virus improves which I understand. But, I know at least 5 other people with the same problem not all in our neighborhood. This leads me to believe this is a bigger problem with their service. I assume at some level they must know this but not sure why they are not escalating the problem or letting us know.
I did like you asked and the techs came out again on Friday and validated there is a issue with the quality of the cable. I am still waiting for update as to when it is going to be fixed. I think people are going on this forum and the Nextdoor app because they are frustrated the problem is not getting fixed. It is really hard to be quarantined to home and not have a reliable phone service. I have to use Skype to have a call with anyone or leave the house and go to a location where I can get good cell service.
