Just sent an email as follows...
All connections have been checked, had a technician visit Monday 15th April due to no TV signals getting through. He had to re-initialize (nor just re-start) the ‘primary’ cable box to get the signal back (he said that should not have been necessary). That box does not currently have a TV attached due to household renovations under way. However, cable and power are connected.
I get many channels without problem on the secondary TV still in use and can use NetFlix and OnDemand services.
I did have an on-line indication of a known outage in my area and signed up for text notification when it was resolved (I did not receive such notification). This indication also warned not to try restarting the cable boxes as this could make the problem worse.
I have the extended in-house wiring coverage.
Do you have a solution for this partial loss of service?
