Cannot access Phone Tools
I am trying to get to the phone tools to view call history and messages. When I click I either of those, I get the following:
Bad Request
Your browser sent a request that this server could not u...
Forum Discussion
Hello. When getting these types of errors, we suggest clearing cookies and cache on the browser, resetting the device, and then trying to get onto the website or webmail.
Crystal
Cox Support Forum Moderator
Crystal
Cox Support Forum Moderator
Hi, Crystal. I tried several times last night to view Phone Tools and was never able to do so. But, it's working now and I didn't change anything.
While using the same Phone Tools link I've always used (and used again tonight when it worked properly) I was sent one time last night to a page I'd never seen before. It looked like it might have been meant to be a page for new, phone customers. It described using Phone Tools, but provided no means to do it.
- Thank you for that information, Curt. If you should have this issue again, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal
Cox Support Forum Moderator Call History isn't working again. An attempt to access it displays the same new Cox webpage that was erroneously displayed 17 days ago. Refreshing the page results in a 400 Bad Request error. It doesn't appear to be a finished webpage. Some of the links don't do anything. Sometimes the body of the page is blank and other times it contains additional links and text that aren't properly formatted. Other times, doing the same thing just a few minutes later resulted in Call History being displayed. But, I haven't been successfully routed to Call History recently.
This is one of the displays I see when I select Call history in Phone Tools.
This was from the same web address a few minutes later.
Is anyone else having an issue with Call history in Phone Tools?
Update:
Cox created a ticket and Call History is working again... for now.
Thanks to the Cox Social Media Team for their help in resolving this issue.
This has been an intermittent problem for several weeks. This morning my call history worked fine several times during one session, then failed. It just freezes before loading. If click on the Go Back arrow and try call history again, then I get the browswer error message.
Signing out and then signing back in sometimes fixes the problem, but other times the call history won't load with multiple sign-ins over several hours.
After this post, Call History only worked sporadically. However, I believe I figured out the solution. First I reset permissions for phonetools.cox.com to the default settings. Then I deleted cookies. There were eight cookies for this site, but deleting them didn't fix the issue. So, I deleted all cox.com and cox.net cookies to make sure I deleted the right one. To fix Call History, delete cox.com cookies first without resetting permissions or deleting cox.net cookies. (I don't know that resetting permissions to their default was necessary and I now believe cox.net cookies are used for Webmail). But, if that doesn't work, then do everything I did. After I closed the browser, I've been able to access Call History every time I've tried.
