Forum Discussion

Viguerie2's avatar
Viguerie2
New Contributor
5 years ago

Can’t call Cox or chat

I have been trying for 2 days to get my new service working.  I have called a lot & tried using the chat box online.  The phones either don’t ring, ring forever with no answer then hang up or have me go through prompts than hang up.  I already want to cancel my service since I can’t even use this! How can I get in touch with someone?????

  • MichaelJ's avatar
    MichaelJ
    Moderator
    5 years ago
    Viguerie2, I am sorry to hear that you are experiencing any issues with your new services or with obtaining assistance. Please contact us through Facebook messaging, Twitter @coxhelp, email: cox.help@cox.com. Our Social Media Team is online 24/7 to assist you.

    Thank you,

    Mike J.
    Cox Support Forums Moderator
  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    they are busy, you're not the only one calling/chatting.