Call History Update
Call records were displayed in the All tab for a few hours on 01/14/2025, then disappeared again and haven't been seen since. For call records to be available after a month-long outage and then be r...
Forum Discussion
Hello. I understand how these ongoing matters can be upsetting and disruptive. We're always working to improving our services and being transparent. If you'd like to discuss further, please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
A moderator actually asked me to send them yet another email about this issue. Cox can access their email archive to read email from me about it. I filtered my own archived emails and counted them. There are a lot. My most recent email clearly documented remaining issues.
JulianN How many emails are necessary for Cox to do what you've already said you would do? That was a rhetorical question because I know moderators ask customers to email them to divert attention away from this public forum. Another email would just generate a polite reply and maybe a statement that Cox is aware of the issues, and they're being worked on. Nothing would be done.
I do apologize. My message was not meant to offend. We want to help and offer assistance. There are some matters out of our hands but we'll always respond if assistance or grievances or mentioned. We'll remain available 24/7 if needed. Thank you for your time.
I sent Cox another email copied and pasted from my previous one with added images of issues circled in red. They didn't even bother to send their copied and pasted reply.
