Call History Update

Missed incoming calls create a call record to (256) 724-7534 in Call History.  With a limited amount of test data, it’s difficult to confirm this only occurs for incoming calls sent to voice mail.  However, it appears to happen for calls received from callers flagged with a Voice Tools Spam Blocker “Spam Risk” that is set to “Send to Voicemail” and other missed calls not “blocked” by Spam Blocker or phone code *60 (call blocker).  The outgoing call record to the voice mail phone number seems to be created to indicate the caller declined to leave a voice mail.  The absence of a voice mail message would achieve the same result without the clutter created by the additional call records in Call History.

Suggestions for Call History

1. Stop creating outgoing call records to (256) 724-7534 (voice mail) except for calls made to the same phone that’s making the call.  (This existing method checks voice mail and logs it in Call History).
2. Include all incoming calls in All (answered, missed, blocked).
3. Include all outgoing calls in All.  (Only calls initiated by each individual's own Cox phone).
4. Include all missed calls in All and Missed.  Indicate missed calls in All with a red font.  
5. Include call records containing the voice mail message in All and Voice Mail tabs.
6. Display “Blocked” in the Disposition column for incoming calls from callers flagged with a Spam Blocker risk set to “Block” or were blocked by phone code *60.