Call History Update
Call records were displayed in the All tab for a few hours on 01/14/2025, then disappeared again and haven't been seen since. For call records to be available after a month-long outage and then be r...
Forum Discussion
Cox left a voice mail message this morning to check status of my Call History fix. It's now displaying call records in the All, Missed and Voice Mail tabs for up to 120 days. The download file also contains up to 120 days of call records. Call History is mostly working, but there are still a few remaining issues.
- An outgoing call record to (256) 724-7534 (voice mail) is still created for all unanswered, incoming calls that are sent to voice mail, regardless of whether the caller leaves a voice mail. A call record to voice mail should only be created when the call recipient checks for existing voice mail and isn't needed even then.
- There's a gap from 12/21/2024 through 12/30/2024 with no call records in any tab. I suspected that would happen but was off a few days on the range of days in which no call records would be available.
- "Disposition" column is completely blank in Missed and blank in All except for a few superfluous incoming call icons. No call records in Missed show "Blocked" disposition.
- A number blocked by *60 Call Screening was included in the download but was omitted from Missed.
- "Spam Risk" is mostly blank except for a few recent calls but is included in the download file.
- Call Type is redundantly repeated in download file Disposition for Incoming calls but not Outgoing.
A call record to voice mail should only be created when the call recipient checks for existing voice mail and isn't needed even then.
For some reason, outgoing call records to (256) 724-7534 are being logged in Call History every time an unanswered, incoming call is sent to voice mail. But ironically, when I actually did call that number a couple of times, I got to voice mail the same as using *298, but neither call was logged in Call History. Accessing voice mail using *298 isn't logged either. Calling my own number from the same phone also accesses voice mail, the same as *298, but it also creates an outgoing call record to (256) 724-7534.
