Call History Update
Call records were displayed in the All tab for a few hours on 01/14/2025, then disappeared again and haven't been seen since. For call records to be available after a month-long outage and then be r...
Forum Discussion
Yes, I checked mine at 3:15 PM PST and it is working. The only calls from 12/21-12/30/2024 are test calls I made and any outgoing calls - - only numbers that are in my Cox Addresses in voice tools.
I previously reported that robocalls stopped a few days after Call History failed in the afternoon of 12/12/2024. Well, the call history shows a few on 12/18-12/19/2024 but they were blocked by Cox and I wouldn't have heard the phone ring or have them appear on the TV. Ironically, one of them was from Cox: "Spam?Cox Communicati' (316) 262-0661." That same number called this morning but all I saw on the Caller ID was the phone number. It is on the Call History and wasn't blocked this time. The number isn't in my Cox Addresses. There were no other robocalls from 12/20/2024 until 1/6/2025.
I downloaded the last 90 days and everything is there.
I tried to post this as a reply to your last comment on my original report of this problem but it did not appear after a long wait and seemed to freeze the Forum for me. My Cox account had timed out when I went back to it which may have been the cause.
Hi, there. I'm really sorry for the ongoing issue here. I must apologize, this issue is still pending resolution despite any information to the contrary. I do sincerely apologize for the inconvenience and appreciate your patience with us while we work to get this repaired for you.
ChrisJ2 If "this issue is still pending resolution despite any information to the contrary" was in reference to my post, I'd like to point out that I said:
Call History is mostly working, but there are still a few remaining issues.
MasterMyDomain and I were giving Cox credit for fixes that have been made to the Call History outage but there definitely are still unresolved issues.
