Call History Update
Call records were displayed in the All tab for a few hours on 01/14/2025, then disappeared again and haven't been seen since. For call records to be available after a month-long outage and then be r...
Forum Discussion
Ever notice the past discussions in upper right? Remember this one? "Call History Takes Hours to Update".
Call History takes months to update now. That's if it ever does. I don't think the "Senior Software Engineer" assigned to the project has done anything to fix it since breaking it again on January 14. If a marketing website wasn't working, Cox would be all over it. But non-revenue generating... not so much.
I doubt the phone tools website was created in house. They don't have a department for that as far as I know. So that means it was outsourced. If so, the communication between Cox and that company is going to be complicated. It probably has to go through a lot of red tape to even create a ticket and they probably do that thing where they say they fix the problem and close the ticket. But then the problem never actually gets fixed.
The Call History website gathers call records and forwards them to an outsourced database every 15 minutes. If that database wasn't outsourced, there wouldn't be a need for a delay. Why would they outsource the front-end and the back-end with different providers? It wouldn't make sense. That wouldn't necessarily stop Cox from doing it though. I'm not impressed with whatever Cox is calling their "back-office" IT department. Every non-sales website seems to have something wrong with it.
I received a reply a while back (when Cox still replied to my emails) that said a "Senior Software Engineer" had been assigned. To me, that means coder, albeit not a good one apparently.
Well at least your question was properly escalated. I tried asking what dictates differences in upload speed. "I don't know" is always a acceptable answer, but it should be followed up with "I will find out". Instead I got the same gas lighting Cox gives it's customers. On top of that, I have someone suggesting that they know my real name or know me IRL in some way, which is creepy as heck, specially since I wonder if they are a suit that works for Cox and may be involved in some of the random loss of people's previous posts.
WAS my issue properly escalated? Cox says it's being worked on, but I'm not seeing any evidence to support that. Cox's assurances don't provide me the same level of confidence they once did. But they don't reply to emails any more anyway. They've said someone has been assigned to the issue. Do they just call somebody in from the IT bullpen to fix whatever is broken this time? Even if that person was actually trying to fix it, they probably aren't familiar with the program code. Call History was temporarily working (with a few issues) a week ago, but that person apparently broke it again.
Current and former Cox employees could have found out your real name from information provided when you registered for this forum years ago or possibly from email you've sent them. There's probably legal recourse you could take if one of them divulges your name. It is creepy if someone else may know you. It's possible someone identified you from information you've provided. That's why I'm hesitant to post about my previous work lives.
