I agree with everything you said. However, it's funny that you mention " What other company could disable a customer facing application for over a month while an update is being deployed" because that is very similar to what is happening with Sonos. Cox has a history of not testing their products enough. Part of that is because they license product and systems from other companies. I think this is to avoid having to pay for things like QC and R&D. You get what you pay for though.
Are you serious about being silenced? I hope not. Don't forget Hanlon's razor. This forum has a lot of bugs so I would think the issue is related to that then someone causing the issue on purpose. I do worry about a insider here though, who may not have our best intentions at heart.