Call History Update
Call records were displayed in the All tab for a few hours on 01/14/2025, then disappeared again and haven't been seen since. For call records to be available after a month-long outage and then be r...
Forum Discussion
What happens when a company is private and operates in markets where they're the only provider of a service? You get a company with no shareholders to answer to, no competition and no real accountability. When customers complain about substandard service, they receive a polite, often poorly worded reply "We sincerely apologize. Please email us." (We don't want you to draw attention to our failure in this public forum). What other company could disable a customer facing application for over a month while an update is being deployed? This should have been thoroughly vetted in a test environment and the deployment should have been virtually transparent. Cox management, what are you doing to fix this?
If you don't hear from me again, Cox management's solution may have been to silence critics. Apparently, the first step was to prevent forum discussions about the Call History outage from being sorted at the top of the Community discussions list when new replies are posted.
I agree with everything you said. However, it's funny that you mention " What other company could disable a customer facing application for over a month while an update is being deployed" because that is very similar to what is happening with Sonos. Cox has a history of not testing their products enough. Part of that is because they license product and systems from other companies. I think this is to avoid having to pay for things like QC and R&D. You get what you pay for though.
Are you serious about being silenced? I hope not. Don't forget Hanlon's razor. This forum has a lot of bugs so I would think the issue is related to that then someone causing the issue on purpose. I do worry about a insider here though, who may not have our best intentions at heart.
Sonos (SONO) is public. Cox gets away with poor service because they're a private company.
No, I haven't been silenced... yet. If I decide to leave the forums, I'll let you know before I go. So, if you don't hear from me for an extended period, it will be because Cox hit my eject button.
Do you think the situation would be better if they weren't private? Wouldn't they just be another Comcast then? I think the reason they get away with so much is because in many areas they hold a monopoly. The tide is turning though. More and more fiber providers are pulling customers away from HFC ISP's like Cox. ISP like Starlink and T-Mobile Home Internet are making a impact too however I don't think those are true competitors performance wise.
Public companies have activists to deal with. Data has shown that 20% of CEOs targeted by activist investors are replaced. Cox just has us.
Please don't give up. Persistence & determination are omnipotent. Mere mortals like me will be doomed without you & WiderMouthOpen storming the barricades. Bruce left and is missed. Give me some men who are stout-hearted men and I'll soon give you 10,000 more!
All we need are a bunch of Guy fawkes masks. 😎
