Call History Update
Call records were displayed in the All tab for a few hours on 01/14/2025, then disappeared again and haven't been seen since. For call records to be available after a month-long outage and then be r...
Forum Discussion
What happens when a company is private and operates in markets where they're the only provider of a service? You get a company with no shareholders to answer to, no competition and no real accountability. When customers complain about substandard service, they receive a polite, often poorly worded reply "We sincerely apologize. Please email us." (We don't want you to draw attention to our failure in this public forum). What other company could disable a customer facing application for over a month while an update is being deployed? This should have been thoroughly vetted in a test environment and the deployment should have been virtually transparent. Cox management, what are you doing to fix this?
If you don't hear from me again, Cox management's solution may have been to silence critics. Apparently, the first step was to prevent forum discussions about the Call History outage from being sorted at the top of the Community discussions list when new replies are posted.
CurtB, I checked on the Phone Tools escalation and it was mentioned that this should be fixed. No new cases have come up and it is still being monitored. If you're still experiencing issues please let us know so we can advise the team handling this.
So, the Phone Tools escalation "mentioned" that it should be fixed? That's some escalation process you have there. YES! It should be fixed NOW! It's way past time for it to just be monitored. Cox should find a competent coder who actually can FIX it. The "Senior Software Engineer" currently assigned to the project isn't getting it done.
Were the 10 emails I sent in the past week not enough for Cox to understand that Call History doesn't work for me? The last reply received from Cox Social Media Support yesterday was:
"Curt we will forward your feedback to our leadership team with hopes this will improve the customer experience in the near future."
Yeah, right. Have 'em send me an email while you're at it (spelled my name right, at least... this time).
My call history has been missing for a month or more. I've called technical assistance they escalated it and still no resolution. Cox then told me I need to update my modem and equipment. Technician came out, updated all my equipment and I still have no History, it is blank. I had checked history at least weekly for the past 10 years so I regularly used it. Frustrated paying for a service I do not receive.
Cox told you the issue was from your modem? That is hilarious. Like that has ANYTHING to do with the problem. I would have asked for a supervisor as soon as that came out of their month.
Has anyone considered a FCC complaint?
Hi, there. I'm so sorry for the issues with your call history. This is a known issue and is being corrected, though I do not have an estimated time of repair for you. Thank you so much for your patience with us.
