Call History Update
Call records were displayed in the All tab for a few hours on 01/14/2025, then disappeared again and haven't been seen since. For call records to be available after a month-long outage and then be r...
Forum Discussion
An attempt to select more than 30 Days in the All tab no longer continuously buffers but call records prior to 01/03/2025 are still not available.
The time displayed for call records is an hour later (ET) than my local time (CT).
Every check for voice mail messages generates an outgoing call record to 256-724-7534.
As I was editing this post to add information, all call records stopped being displayed in the All tab. Seriously. It's like someone at Cox read my post and decided to turn off access to those call records. It's 1:32am CT. Is Cox working on this right now? Unlikely. Closing and re-opening Voice Tools has no effect.
I've sent an email to cox.help@cox.com asking for an explanation.
Now I'm unable to sign in at all.
Hi Curt. I apologize that the system is down right now. Please try again later. Thanks, Lisa, Cox Support Forums Moderator
FYI, I get that same error when signing into this forum sometimes. Happened to me a couple of days ago. Went away with me not doing anything. Just FYI if relevant.
Thanks, but this was something different. LisaH posted the system was down. It was unavailable for several hours. Cox made changes last night that temporarily affected call records I could see on the website.
