Call History Not Working
Call history displays the headings but no calls are listed under it. It was OK about 4 hours ago.
Forum Discussion
Does anything display if you select Missed and type something in the Search box?
It's strange it works differently for you than me. I see call records in the Missed tab, except between 12/18/2024 and 01/05/2025. You'll probably never see those because I don't think they were saved.
You use Call History more than I do, so you might remember. Is the Search box new? It seems to work. It even works in the All tab, after Missed has been selected. It's like there's something in code that's not active until the Missed tab is selected.
The collection query seems to include only missed calls, regardless of which tab is active. It probably uses the same query, with arguments, to determine which records to include. Either that part of the query doesn't work or program code is passing the same arguments from both tabs. I'd take a look at those things if I was the software engineer or database administrator.
The problem may be the software engineer works for Cox and the DBA works for a third-party provider. If the Search function is new, the database method the software engineer needs will be new too. He needs the DBA to create the method used to access the database. Coordination between the coder and DBA is required. This could be more complicated if the two work in different companies. Cox senior management may need to get involved. Since Voice Tools is not a revenue generator, it's not a high priority.
Nothing appeared in Missed or All after doing a search on the cell phone numbers I've been using to test the Call History Report. I searched using 3 different phone formats: (xxx) xxx-xxxx, xxx-xxx-xxxx, and xxxxxxxxxx. I don't know if the search box is new - - didn't even know it was there until you mentioned it You may be on to something with the theory that a third party is involved. One of the emails Cox sent me said "We received an update from our Applications Support team that they have addressed a sorting issue that caused some records to be missed in the call history. They could see in the logs that the call history records were being pulled and sent in the correct order and format." Being pulled and sent sounds to me like a third party is doing the Call History Report. Maybe that is why it takes 15 minutes for a call to appear (when its working) but a new number appears immediately in the address report. I did some simple dBase III & Clipper programming 35 years ago and it was pretty straight forward: input data, append it to the database, run the report and lo & behold, there was the information. It seems to be a lot more complicated now which makes no sense to me.
I received the same email 12/23/2024 with "We received an update that the call history records are being pulled and sent in the correct order and format. Please let us know if you’re still having issues". I knew from a long-ago Cox email that Voice Tools was outsourced. It sounds like Cox captures and forwards call records to the third-party every 15 minutes for loading into their database. It's always taken up to 15 minutes for calls made or received to appear in Call History. The Cox email from a couple of days ago said their Senior Software Engineer had been assigned and is working on the current issue. That means a Cox employee is doing front-end coding using a back-end server owned and controlled by a third-party company. Ugh! In one of my former lives, I was a software developer using a database server for which I was also the DBA. That was convenient. (I never mentioned to my non-technical manager just how convenient that was. I never did anything shady, but trust is not a control). When I needed a method to access the database, I didn't have to go hat-in-hand to a DBA for help. I just created it.
If found, a call record for a specific number will display while the number is typed in the Search box. But when Enter is pressed, the call record displayed is cleared. I understand you didn't find a specific phone number when you did a search, but I was asking if call records are displayed in the Missed tab after entering any value in the Search box. Apparently, this doesn't work the same for you and I don't know why. Maybe it's a browser setting or differences in the OS we use. Are you using an ad blocker? I tried disabling uBlock Origin on the Voice Tools site, but it didn't make a difference.
I see call records displayed in Missed for Days selected on or before 12/18/2024 and on or after 01/05/2025 without entering any Search value. After Missed has been selected, if I select the All tab and type even one character in the Search box like an A or an S, when I clear Search, the same missed call records will display in the All tab too, even if no call records were found for the search value typed. Call records for incoming calls picked up and outgoing calls are never displayed.
I do have uBlock Origin installed on Firefox. The search box in Call History was there on 12/14/24 at 2:23PM PST when I emailed a screen shot to Cox. I tried a new search for my cell phone number in the (xxx) xxx-xxxx format which is the format shown when the call history is downloaded to a .csv file. One one test I clicked on "Search". On another test I just pressed the Enter key. Then I repeated the test using "Any Value" 🤣 Actually, it was an A as you suggested. Sorry about that If I don't laugh now and then I'll start sobbing. No records display for any of the tests. After those tests failed and still in Missed, with the search box cleared, I clicked on All, then typed A in the search box, then clicked on the X to clear it. Nothing displayed. I did it again but just highlighted the A and pressed the Delete key to clear it. Nothing happened for that either. So I got plenty of nuttin' (Porgy & Bess)
