Call History Not Working
Call history displays the headings but no calls are listed under it. It was OK about 4 hours ago.
Forum Discussion
The Call History Report stopped displaying any calls on 12/13/24. Coincidentally, robocalls also stopped ringing my phone, displaying the Caller ID on the TV, and going to my answering machine. Incoming personal and business calls have continued to work normally during this entire time. I reported this earlier, then a couple of robocalls did ring for a couple of days, but since then have stopped completely since 12/16/24. Is there a chance that the blank Call History and absence of robocalls are related? Perhaps Cox figured out how to block all robocalls but that fix also blocked anything from posting to the Call History?
Here is another clue about robocalls possibly causing the Call History Report to not display any calls. A bank called me to provide a security code when I was logging in to my online account with them. The call did not come through - - the phone did not ring. Tried it twice. The bank's number is not in my Cox phone address book, so either Cox labeled this number as Spam? or only numbers that are in my address book are getting through (I've tested with 7 different phones which all rang my phone & displayed the Caller ID on my TV).
By the way, I emailed my robocall suspicions to Cox a few days ago (for the second time) and their response was "What is a robocall."
I may have asked you this already but, do you use Voice Tools Spam Blocker? I've had verification calls that didn't go through until I allowed all calls. I know email providers don't determine what's spam. It's done by online security companies. Cox probably uses a third-party security company to identify voice spam.
Moved.
Yes, I do have Voice Tools Spam Blocker on. And it's possible that the number used by the bank may have been labeled as Spam? There was a Cox phone number that called me and it was labeled as Spam? Even if they are blocked and don't ring my phone, they still appear on the Call History Report. I'm anxiously awaiting to see what's on it - - it's been 3 weeks without it.
I just tested voice verification, and the call came through, but I've changed Spam Blocker to allow everything until Cox fixes some of their broken websites. The call appears in my Interactive Services on-screen call history (Cox TV), but the name is prefixed with "Spam?". It probably wouldn't have rung my phone if I was still blocking spam calls.
