Call History Not Working
Call history displays the headings but no calls are listed under it. It was OK about 4 hours ago.
Forum Discussion
MasterMyDomain I received this from Cox 12/23: "We received an update that the call history records are being pulled and sent in the correct order and format. Please let us know if you’re still having issues". I'm not sure how sort is pertinent for a database. Maybe they meant it was corrupted and is being rebuilt
Don't get too excited though. Cox's provider never gets in a big hurry to fix Phone Tools issues. I think their approach may be "Let's try this and see what happens. If it doesn't work, someone will complain". Maybe they'll try something different this week. Cox will never tell us what caused the issue, but it would be pretty cool if they notified us after it's been fixed that it was what you reported.
I received the same email and replied to them that the problem was not fixed. On the evening of 12/23 they replied "Our back-office team is aware that this issue still exists. They are working towards a fix."
