Call History Not Working
Call history displays the headings but no calls are listed under it. It was OK about 4 hours ago.
Forum Discussion
The Call History Report stopped displaying any calls on 12/13/24. Coincidentally, robocalls also stopped ringing my phone, displaying the Caller ID on the TV, and going to my answering machine. Incoming personal and business calls have continued to work normally during this entire time. I reported this earlier, then a couple of robocalls did ring for a couple of days, but since then have stopped completely since 12/16/24. Is there a chance that the blank Call History and absence of robocalls are related? Perhaps Cox figured out how to block all robocalls but that fix also blocked anything from posting to the Call History?
MasterMyDomain I received this from Cox 12/23: "We received an update that the call history records are being pulled and sent in the correct order and format. Please let us know if you’re still having issues". I'm not sure how sort is pertinent for a database. Maybe they meant it was corrupted and is being rebuilt
Don't get too excited though. Cox's provider never gets in a big hurry to fix Phone Tools issues. I think their approach may be "Let's try this and see what happens. If it doesn't work, someone will complain". Maybe they'll try something different this week. Cox will never tell us what caused the issue, but it would be pretty cool if they notified us after it's been fixed that it was what you reported.
I received the same email and replied to them that the problem was not fixed. On the evening of 12/23 they replied "Our back-office team is aware that this issue still exists. They are working towards a fix."
Here is another clue about robocalls possibly causing the Call History Report to not display any calls. A bank called me to provide a security code when I was logging in to my online account with them. The call did not come through - - the phone did not ring. Tried it twice. The bank's number is not in my Cox phone address book, so either Cox labeled this number as Spam? or only numbers that are in my address book are getting through (I've tested with 7 different phones which all rang my phone & displayed the Caller ID on my TV).
By the way, I emailed my robocall suspicions to Cox a few days ago (for the second time) and their response was "What is a robocall."
I may have asked you this already but, do you use Voice Tools Spam Blocker? I've had verification calls that didn't go through until I allowed all calls. I know email providers don't determine what's spam. It's done by online security companies. Cox probably uses a third-party security company to identify voice spam.
Moved.
