Call History Not Working
Call history displays the headings but no calls are listed under it. It was OK about 4 hours ago.
Forum Discussion
My problem is related but slightly different. I don't use cox voice mail, it shows off in the settings. I have a answering machine that works well and screens my calls. Every once in a while a call ends up in my cox voice mail, this causes my handset to display a new voice mail msg. Usually I can just go into the call history and delete it and clear the msg. However even though calls have now showed up in the call history, none of them refer to voice mail, so nothing to delete to clear display, in fact won't let me delete anything in call history. Appears to be latched on in the switch software. Will try tech support AGAIN.
Happy to report problem resolved. Talked to 2nd level help from Tod, and got a simple solution. He walked me though setting up my voicemail, get the VM that had slipped thru, deleted it and then he deleted my VM box. He did say there was a glitch that let a VM go to a turned off VM box, but now I got a way to fix it till they get the call history problem fixed. thanks
The current issue with Call History prevents voice mails from being displayed. The only way to know you even have a voice mail, from viewing Call History, is to select the 'Voice Mail" tab and not see the message "You have no voicemails." If you do have voice mail, the tab will be blank. You can't delete voice mail using Voice Tools. However, your phone will sound a stutter alert in place of the normal dial tone to indicate you have a new voice mail. You can delete voice mail with your phone.
- Enter *298 on your phone.
- Press 1 to listen to the voice mail.
- Press 3 to delete it.
