Call History Not Working
Call history displays the headings but no calls are listed under it. It was OK about 4 hours ago.
Forum Discussion
Immediately after sending myself a voice mail, all call records in the 'All' tab disappeared. The 'All" tab contained call records prior to sending the voice mail.
All call records in the "All' tab returned after deleting all voice mail messages. You shouldn't have to delete voice mails, because this is a 'bug" that Cox should fix. In the meantime, if you don't need old voice mail messages and are okay with deleting them, you can try doing that to see if your "All" tab will be populated with call records. If you want to keep the voice mail messages, you can download them and store the .wav files on your computer. If you try this, you might try deleting the last one received first before deleting others. Please Let us know if this restores call records to Call History.
Update: It appears only calls made or received today are included in the "All" tab. Deleting voice mails is not a solution. Come on, Cox's provider. You broke it. Now clean the boogers off your keyboards and fix it.
Update: "All' tab call records disappeared shortly after midnight the one day they were displayed.
Thanks for all the details. Mine still shows nothing. On Dec 17 Cox sent an email, "The ticket submitted for this issue is marked resolved and we have verified the fix for many individuals, I am so sorry you are still having this issue. I would like to correct the entitlements for you and have you report back if you are able to view the call history afterwards." Nothing changed after that so I sent them the following, "This also happened 3 years ago and my Call History did not work for 126 days. I lost a week of calls. Perhaps the solution that was done then will work now." I included the link to that old topic on the Forum. As of an hour ago the report still shows no calls for any of the options.
The "All' tab only displayed calls made or received yesterday. They all disappeared from the "All" tab shortly after midnight and no calls are displayed now. The "Missed" tab still displays missed calls for the selected days. None are from today though. Does your "Missed" tab not display missed calls? It's odd how this issue affects users differently.
If I don't have voice mail, the 'Voice Mail" tab displays "You have no voicemails". If I do have voice mail, the display is blank. That's an undocumented feature. Personally, I prefer the old method where the call record for a voice mail was actually displayed. 😉
Cox's provider needs a test environment and should properly test before deploying changes to customers.
I took a closer look at the call records in the "Missed" tab and I don't think they were to me.
My "Missed" tab displays nothing now or since this problem started. Neither do the "All" or "Voice Mail" tabs. I've been calling from my cell phone every day but not answering it and sometimes get a robocall, also not answered. Unblocked robocalls are still near zero after averaging 10 a day for a long time.
