Call History Not Working
Call history displays the headings but no calls are listed under it. It was OK about 4 hours ago.
Forum Discussion
I am also having the same issue on the website - other phone tools work - it just seems to be the call log
not_important Sorry you're having trouble with viewing your call history. Please send an email to cox.help@cox.com and include your full name and address along with a link to this Forums post. Thanks!
When people report issues with a Cox website in this forum, do moderators no longer make any attempt to replicate the issue? Do they not check to see if the issue has been reported to their vendor or the appropriate technical support personnel? If it hasn't, do they not report it? Multiple forum users have reported the same issue with Call History. It should be apparent there's an issue with the website. What's to be gained by requesting a forum user email their personal information?
CurtB, yes to all of your questions. We ask for the account information for multiple reasons and just to name a few,
-check to see if there is a pattern of the area(s) it is happening in.
-when we do report it, we have the customers information to follow up with them as well.
-It makes it easier for us to track.
-allows us to add notes to the customers account to show the history of the issue for all agents to see, not just our team. Customers like to reach out on multiple platforms and if they do, they will at least know what we did on our end.
That's good. But it would be helpful if you also acknowledged in this forum when there's a known issue and if it's been reported. A progress update would also be helpful if relevant information is available. Users would be less likely to feel they're getting a scripted response.
Thanks, Curt. I'm wondering if they even read the comments here. I included the link in the email I sent them and their response asked if the problem was on the Cox website or the TV. My email response to that included a screen shot of the Call HIstory with no data displayed.
