Call History Not Working
Call history displays the headings but no calls are listed under it. It was OK about 4 hours ago.
Forum Discussion
Hello Again MasterMyDomain,
I am sorry to learn of your Call History issue. I see that you had some issues not too long ago. Please send us an email to Cox.Help@cox.com with a few more details. Let us know if this is on the TV, Phone Tools or the phone display. Be sure to include what trouble shooting steps you have attempted thus far.
We look forward to assisting you.
Cox Support Forum Moderator
It's not just an isolated issue for MasterMyDomain because it doesn't work for me either. Sign in to Phone Tools appears normal and the webpage loads, but no call history displays. Changing selection options has no effect. Are you not able to replicate the issue? Have you tried?
CurtB's description of the problem is accurate. Just now I unplugged the Cable/Phone modem for 5 minutes, then plugged it back in but it did not fix the problem. I also checked the phone addresses and they are all there. The Caller ID problem fixed itself several days ago.
Maybe it's a coincidence, but after the Call History stopped displaying any calls on Dec 13, all robocalls have stopped ringing the phone or going to my answering machine. Is Cox blocking all robocalls and that is causing the Call History to fail? Both the phone and answering machine work when I call on my cell phone and my wife's. Without the call history I can't tell if the robocalls are being blocked but being posted there. For reference, in November I had 88 robocalls and 10 (11%) were blocked by Cox. For Dec 1-12 there were 54 robocalls and 16 were blocked (30%), a big increase in the blocked percentage. All the blocked calls appeared on the Call History when it was working.
I also emailed this to Cox.
Happy to report that a robocall's Caller ID appeared on my TV this morning and went to my answering machine, thus I am still getting them. Never thought I'd say that 🤣. So not all robocalls are being blocked and that's not the cause of Call History still not working.
Deleted duplicate post I sent. Sorry.
