CALL HISTORY NOT FUNCTIONING
Starting somewhere around December 11, 2024 Call History is not show History for any phone calls. Voice Mail is showing no phone calls. It does not matter if you chose 7, 30 or 120 days. No calls sho...
Forum Discussion
Hello. I'm very sorry to hear that you are missing the call history in your voicetools. If it has been 90 days since logging in, you'll need to opt-in again. Once you are opted in, make a test call. The call history is updated every 15 minutes so you'll want to log back in after 15 minutes. The following numbers will not appear on the call history;
- Toll-Free numbers
- N11 numbers such as 911, 411, and 511
- Remote Call Forwarding
- Calls placed via 7-digit dialing
- https://www.cox.com/residential/support/voice-tools-benefits-and-features.html
If you are still having trouble after these steps, please email us with your name, address and a link to this thread to cox.help@cox.com so we can investigate this further. You can also reach us on Twitter/X at CoxHelp, visit us on Facebook, or at cox.help@cox.com. Thank you.
Are you serious? I log in frequently and most definitely wishing 90 days. How do you think I posted on the Forum ? Really? Also if I am checking the call history I have to log in! AND I make and receive calls all the time. So there is no need for test calls!!!! The History of incoming and outgoing calls is simply missing. There is no recent listing of recent missed calls. There are no Voice Mails listed though I am retrieving Voice mails and saving voice mails. There is no useful information appearing on the Phone Tools Call History when I go online to find out information on who is calling and when. Simply use these communications the emails result in non-useful suggestions that indicate that I do not know how to use your phone system and the online system. Your web page Call History is not working!! Not my error!
