Forum Discussion

Rosebud84's avatar
Rosebud84
New Contributor III
7 years ago

Call history log not working

I can’t access my call history log on the cox website or on the cox connect app. Can you put in a ticket with tech support?  Thanks.
DibbleDop's avatar
DibbleDop
New Contributor
7 years ago

Phone Tools isn't working for me either via the web.  I get a "spinner" then a message that says "We are currently experiencing technical difficulties to process your call history request".  I don't have the app.

JP_Sports's avatar
JP_Sports
Contributor
7 years ago

Same here.  Works intermittently on the app and desktop site.

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Thanks, everyone, for your input! I've submitted an escalation ticket. Hopefully, Phone Tools Call History will be back online soon. -Becky, Cox Support Forums Moderator
    • Rosebud84's avatar
      Rosebud84
      New Contributor III
      7 years ago

      Becky, thank you for your help.  I appreciate it.

      • Becky's avatar
        Becky
        Moderator
        7 years ago

        My pleasure! Thanks for hanging in there with my questions. 😉