Forum Discussion

Rosebud84's avatar
Rosebud84
New Contributor III
6 years ago

Call history log not working

I can’t access my call history log on the cox website or on the cox connect app. Can you put in a ticket with tech support?  Thanks.
DibbleDop's avatar
DibbleDop
New Contributor
6 years ago

Phone Tools isn't working for me either via the web.  I get a "spinner" then a message that says "We are currently experiencing technical difficulties to process your call history request".  I don't have the app.

  • JP_Sports's avatar
    JP_Sports
    Contributor
    6 years ago

    Same here.  Works intermittently on the app and desktop site.

    • Becky's avatar
      Becky
      Moderator
      6 years ago
      Thanks, everyone, for your input! I've submitted an escalation ticket. Hopefully, Phone Tools Call History will be back online soon. -Becky, Cox Support Forums Moderator
      • Rosebud84's avatar
        Rosebud84
        New Contributor III
        6 years ago

        Becky, thank you for your help.  I appreciate it.