Call history in phone tools
My call history in phone tools hasn't worked for about a month now and I'm given all different responses from Cox reps from they've opened a ticket & are escalating the problem & are working on it to...
Forum Discussion
I received a call this morning with a voice mail. The call is listed twice in "Voice Tools". The first is an hour before the time listed in the DVR call logs. The second occurrence contains the voice mail and the time is one hour and one minute later which is close to the actual time of the call according to DVR call logs. Logging the voice mail would appear to be a separate event that occurred one minute after the time of the call. The takeaway is that the time source used for voice mails is correct. The time source for calls is not. Attention, Cox engineers, please use the voice mail time source for calls too. Thanks.
Hi CurtB, thank you for bringing this to our attention, and we're so sorry for the inconveniences caused. We are closely monitoring this escalation. Can you please send us an email with a link to this forum thread at cox.help@cox.com? -Kevin M. Cox Support Forum Moderator
