Call history in phone tools
My call history in phone tools hasn't worked for about a month now and I'm given all different responses from Cox reps from they've opened a ticket & are escalating the problem & are working on it to...
Forum Discussion
Voice tools messed up again.......not showing outgoing calls & time is wrong on incoming calls. There is a red bar across the top of the page that I've never seen before . What's going on Cox?
Hi Pam, can you please include a link to this forum thread and email us at cox.help@cox.com, so it can be investigated further? -Kevin M. Cox Support Forum Moderator
Kevin, I went all through this for a whole month before & I really don't feel like dealing with it again now. Between this & my emailed being hacked again it just seems that Cox is lagging keeping up with the times & fixing customers problems as noted on all the posts on this forum.
The red banner and the "Dark Silo" message are gone from "Voice Tools" but the times for incoming calls are still an hour early.
@CurtB
Please try unplugging the modem for 2 minutes and let us know if that helps.
Cox Moderator
Pam, the times for my new calls in Voice Tools was corrected today. I wasn't told what was done to fix it, but I was told the times wouldn't become incorrect again when daylight savings time ends. Are your times still an hour early?
I spoke with a lady from Cox Communications and I mentioned your situation. We discussed how best to get your Voice Tools issue corrected too. She suggested you call Cox and give them my ticket number. The person who fixed my Voice Tools could then reference that ticket to fix your account. BTW, they were able to fix the issue without resetting my password. Call Cox and explain to them what I've just said and tell them to reference ticket #7928780. Good luck.
