Call history in phone tools
My call history in phone tools hasn't worked for about a month now and I'm given all different responses from Cox reps from they've opened a ticket & are escalating the problem & are working on it to...
Forum Discussion
Voice tools messed up again.......not showing outgoing calls & time is wrong on incoming calls. There is a red bar across the top of the page that I've never seen before . What's going on Cox?
I saw that too. The message on the red banner reads: "This is the 'dark-silo' Voice Tools environment (PRODB) used for internal beta testing purposes only." It kind of looks like Cox was doing some testing and the test environment made it into the customer, production environment. Either that or they meant to move it to production and forgot to remove the test environment banner. Oops!
I deleted a voice-mail and the time in "Voice Tools" changed for that call from being about the same as the time in the call history stored locally on the DVR to being an hour earlier.
Curt, this banner has been there for a few days that I noticed & I think the time is wrong since changing the clocks ahead. My email just got hacked again too.
If you're right about the times being wrong since the time change, then it will probably fix itself in November. 😬 Sorry to hear your email got hacked.
