Forum Discussion

CurtB's avatar
CurtB
Valued Contributor III
6 years ago

Call history in Cox website Voice Tools

Feb 17, 2019 Tulsa, OK  Call history is not displayed in Voice Tools when "All" (default) or "Missed" is selected at phonetools.cox.com.  However, calls with voice mails are displayed when "Voice ...
  • CurtB's avatar
    CurtB
    6 years ago

    2/22/2019 My call history at https://phonetools.cox.com Voice Tools now works and it was fixed within the 72 hours that Cox told me.  

EricaW's avatar
EricaW
Former Moderator
6 years ago
Hi CurtB,

While there is not currently a known issue, please take a moment to try the below steps with a local phone number.
1.Make a test call.
2.Log the date and time of the call.
3.Wait 15 minutes for the call details to appear in Voice Tools.
4.Send the information about the call and record or lack thereof by email to cox.help@cox.com.
Erica
Cox Support Forums Moderator
  • CurtB's avatar
    CurtB
    Valued Contributor III
    6 years ago

    2/19/2019 at 2:02pm CST The requested information was sent to cox.help@cox.com.

    02/19/2019 2:33pm CST A Cox representative (Jayson) phoned me and indicated research on my account was to begin.  I should receive a follow-up phone call within 72 hours.

    • CurtB's avatar
      CurtB
      Valued Contributor III
      6 years ago

      2/22/2019 My call history at https://phonetools.cox.com Voice Tools now works and it was fixed within the 72 hours that Cox told me.