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HalVegas's avatar
HalVegas
New Contributor
4 months ago

Battery Backup Units, interior-exterior

Am looking on this webpage Telephone Equipment Battery Questions and Answers (https://www.cox.com/residential/support/telephone-equipment-battery-questions-and-answers.html), Battery Backup Units on ...
phone battery backup
  • Becky's avatar
    Becky
    4 months ago

    Hi HalVegas, assuming the Cox equipment that provides the network signal to your home was unimpacted, there are two things required for your home phone line to work: the digital telephone modem must be connected to both an active coax cable outlet and a source of power like an external battery backup. Does this help?

StephanieS's avatar
StephanieS
Moderator

HalVegas  It's my understanding that the backup battery will work for telephony services only.  

HalVegas's avatar
HalVegas
New Contributor
4 months ago

Thanks for your reply. So, are you saying that the Cox battery backup units are for telephony services that do not involve modem provided voip?  If I get power battery backup units (not Cox units) for the modem and telephone equipment that will suffice to maintain telephone service in a power outage?

 

  • Becky's avatar
    Becky
    Moderator
    4 months ago

    Hi HalVegas, assuming the Cox equipment that provides the network signal to your home was unimpacted, there are two things required for your home phone line to work: the digital telephone modem must be connected to both an active coax cable outlet and a source of power like an external battery backup. Does this help?

    • HalVegas's avatar
      HalVegas
      New Contributor
      4 months ago

      So, as I understand it, assuming that the Cox provider is still providing an active coax cable (by not being impacted by the power outage or have their backup units working), battery backup units powering the equipment (modem, phones, etc.) will keep the phone working.

      Mant thanks for helping me understand the situation.

      • ChrisJ2's avatar
        ChrisJ2
        Moderator
        4 months ago

        That is correct and you're welcome.