Zbot Notfication

Back on January 11th I received a nastygram from Cox stating that one of my computers was infected with the Zbot virus.

So, I ran all of the anti-virus software recommended in the email  (plus a few more) and found absolutely nothing.

To play it safe, I restored my system from an image back-up that was made before Cox notified me of the supposed infection.

What I want to know is exactly what URL was supposedly contacted by my computer to cause Cox to send me the nastygram.

I want to try to track down how this happened and prevent it from happening again in the future.

Contacting the support number in the email was a genuine waste of time.  They could tell me absolutely nothing.

On January 18th, I tried using the online chat service with similar results.

So, I told them I wanted to escalate the matter o tier 2 internet support in Atlanta.

I was given a trouble ticket number and was told that I would be contacted by phone once this issue had been researched.

A week later, I called the number that I was given and was told that it was the wrong number.

I was also told that the trouble ticket was assigned to the wrong support team and had never been worked on!

They transferred me to yet another phone number.  

I asked for the direct number in case I got disconnected and told that it was available.

So now, I've been on hold for over 30 minutes.

Needless to say, I'm not very satisfied with the customer service that I've received on this matter.

I take security issue seriously.

I'm using McAfee.

Do complete scans with MBAM on a weekly basis.

And, run MRT each month as it becomes available.

I really need to find-out how my system became infected with a virus that's been around for years.

Thanks.

JimboCox