Worst customer service of all time
What does it mean when you login to see if other customers are having negative experiences and it’s like Oprah handing out gifts. “You get a bad experience and you get a bad experience and you….”. M...
Forum Discussion
There are always options for another ISP, there just may not be options that are better then the ISP you say is so terrible. If nothing else you should have cellular and satellite internet options.
In general, what is your purpose of posting here? If you have a complaint for Cox, file something with the FCC or BBB or email/call Cox. This is a public forum for customers to troubleshoot technical issues with other customers. Why does no one read the forum sticky?
What’s your purpose of responding to my post?
Who do you expect or want to respond to your post? I ask legitimately. Like it sounds like you want the person you talked to to get reprimanded so wouldn't you want to complain to Cox? As for me responding, why not? If it wasn't for us 3 helping customers what would be the point of this place?
you are absolutely correct we are all having issues in this cox community. and people should be glad that someone is trying to help them instead of complaining they should embrace the cure
I guess it's 4 people now. Welcome to the forum. 😊
It's funny though you give more sympathy to the person complaining then you do the people trying to help other people. Many people think a forum is some kind of social media and use it as a soap box to voice their ideas and complaints. They don't read the sticky. They don't even know what a sticky is. As the saying goes; “Complaining about a problem without posing a solution is called whining” – Theodore Roosevelt.
The purpose of his reply, was basically to tell your kvetching rear, what you already knew.
As for negative experience, it's not the norm, as Cox has a LOT of customers, far more that are happy than the complaints you read here.
Additionally, you reap what you sow. If you treated Cox agents the same way you treated WMO, well, I really don't need to say more. If you don't understand, than MAYBE you should walk a mile in THEIR shoes.
Now that we have THAT out of the way, the purpose of these forums is for Cox customers to assist one another, WMO knows his stuff, I am a network engineer, and can also provide assistance in getting things working. If you want help, we will be glad to help, if all you want to do is troll and kvetch, well, you can go pound sand.,
Apparently poor customer service is the norm. Just look at the related content. When looking to post my experience I came across this platform, which had numerous other complaints of poor customer service.
It’s folks like you and others who defense their poor customer service actions that allow it to continue. The fact this forum exist is proof positive Cox is failing in customer service otherwise you wouldn’t need volunteers, or whatever his role is, attempting to solve paying customers problems.Customers should be able to call customer service for assistance and not have to stumble upon a forum and seek support from unvetted individuals.
Now that we have that out of the way. Get a life.
